Shipping Fees & Services
Malaysia
Shipping fee may vary depends on weight of parcel.
Delivery Time
Items purchased from NICE THINGS will be ship out in 7-10 working days (exclude weekends and public holidays).
*If we are experiencing a high volume of orders, production and shipment may be delayed. Please allow additional working days in transit for delivery.
Returned To Sender Packages
If your package is not successfully delivered and is sent back to NICE THINGS by the courier, we will contact you to provide the option of reshipment. Reshipment will be charged accordingly. The original shipping fee is not refundable.
Returned To Sender Packages
Under the circumstances that you are still unable to locate your package, kindly email us at thenicethingss@gmail.com for further assistance.
Tracking
Once your order is shipped, we will send a tracking number to your email and you will be able to track your order at the website of the courier service.
Return & Exchange
We love our customers and we want to make things easy for you. We also hope you will make things easy for us too!
While we would love to accommodate all returns, for a few hundred reasons we just cannot. To be eligible for a return, the item received must be unused and in the same condition when you have received it. It must also be in its original packaging.
We will be responsible for shipping costs and product refunds that meet the following conditions:
- Products with manufacturing defects that make it impossible to use.
- The product or item received is totally different from what was ordered.
- The size shipped out is not the same as the size placed in the order.
- Your item is damaged upon receipt.
No need to return the damaged item received. Simply take a photograph/video and send it to thenicethingss@gmail.com. Once we receive the photograph/video, we will issue a replacement or refund. Easy, that’s what we like.
But remember to send the photo/video in a timely fashion. This is when being late is not cool. Damaged, missing, or incorrect items reported after 7 days from the delivery date will NOT be eligible for a refund or replacement.
The buyer is responsible for shipping costs related to returns and exchanges, if:
- The product does not meet customer expectations.
- Customer simply wants an exchange for another product or return it.
REFUND POLICY:
How can I get a refund for my product?
Here at NICE THINGS, customer satisfaction is our utmost priority, that is why we make things easy as one, two, three like our refund policy. We process refunds only for valid claims, so it is essential to report any missing, damaged, or 'item not as described" in a timely manner and we will be more than glad to process a valid refund claim. If you’d like, we can ship a new product or replace it with another item of the same value.
How long does it take to get a refund?
Once we have received and inspected the returned item, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 to 5 working days.
NOTE:
For Late or missing refunds (if applicable):
- If you haven’t received your refund yet, kindly check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially reflected.
- Next, contact your bank. Most of the time, there is a processing time before a refund is posted to your account balance.
If you’ve done all of these and you still have not received your refund yet, please contact us at thenicethingss@gmail.com.
Returns Procedure
Contact our Customer Service team through WhatsApp or Facebook.
Post the defected item(s) to the nearest POS Office to NICE THINGS office (Don’t forget to keep the consignment note)
To:NICE THINGS ENTERPRISE
Contact numbers: 0175983117
No28 Batu 6 1/2 Simpang Empat 06650 Alor Setar Kedah Malaysia.
Inform our Customer Service team regarding to the tracking code and the amount of postage fees. (attach with consignment note and receipt of postage).
We will process the new item(s) after receive the defected item and takes at least 5-7 working days for repost.